My goal is to always keep you, the customer, happy. I do my best to keep all practices and aspects of Sims Green Energy Services as transparent as possible. Hopefully any concerns that my customers have can be resolved satisfactorily through a quick phone call, e-mail, etc. However, ultimately there may come a time that you have a complaint or concern that needs to be brought to my attention in a more formal fashion.
If for some reason we can not resolve the issue you may file a complaint with my provider IBS Advisors, LLC at (210)448-1106 and provide full details of your complaint. If they are unable to resolve the issue, you can find the RESNET complaint resolution process at this link: http://www.resnet.us/consumer/complaint_rater